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Elements and Performance Criteria

1. Confirm work and legal requirements for monitoring and controlling individual and crowd behaviour.
   • Review work instructions and workplace policies and procedures and clarify requirements in consultation with relevant persons.
   • Clarify legal rights, reporting chain of command, roles and responsibilities with relevant persons.
2. Prepare to oversee monitoring and control of individual and crowd behaviour.
   • Maintain personal dress and presentation to meet work instructions and workplace standards for appearance.
   • Check resources and equipment for operational effectiveness following manufacturers’ instructions, and rectify or report faulty and damaged equipment.
   • Assess site layout including access and exit points, barriers and thoroughfares, and identify strategic observation points to monitor crowd movement and behaviour.
   • Assess potential threats and security risks and provide clear response instructions to team members to maintain safety and security.
3. Oversee monitoring of individual and crowd behaviour.
   • Use communication equipment to exchange up-to-date situational information with team members and conduct regular and systematic personal safety checks.
   • Monitor individual and crowd behaviour and movement and assess risk associated with changing circumstances.
   • Identify persons behaving in a potentially disruptive manner and assess degree of risk to self, others, premises and property.
   • Intervene early to explain legal rights and responsibilities and behavioural expectations for subject of threat to remain in the work area.
4. Oversee control of individual and crowd behaviour.
   • Act promptly to respond to threat and negotiate alternative strategies to de-escalate risk level.
   • Apply security response procedures that minimise use of force and maximise safety and security of persons, premises and property.
   • Use defensive techniques where reasonable to control person and remove immediate threat.
   • Use communication equipment to request assistance from relevant persons.
   • Monitor subject of threat and provide assistance to ensure their ongoing safety and wellbeing.
5. Report and review individual and crowd monitoring and control outcomes.
   • Record and report outcomes and observations of individual and crowd monitoring activities using workplace documentation.
   • Facilitate review and debrief of individual and crowd monitoring and control outcomes to identify procedural improvements.